We offer several reliable and eco-friendly shipping methods, both within the EU and to select international locations. You can choose between home delivery or delivery to a pick-up point. Shipping rates depend on the destination and weight of your order. For more details, please check our Shipping Policy.

Shipping times vary depending on your location. Orders within Belgium typically arrive within 2-3 business days, while international shipments may take 5-7 business days. We’ll send you a tracking number so you can follow your package’s journey.

To keep your hair accessories looking as beautiful as the day you got them, we recommend handling them with care. Avoid exposure to harsh chemicals, and gently clean them with a soft cloth. For detailed care instructions, check our Care Guide.

Yes! We want you to love your Pearls accessories. If you’re not fully satisfied, you can return or exchange your items within 30 days of receiving your order. Please visit our Return & Exchange Policy for more details on how to process your return.

Absolutely! At Pearls, sustainability is at the heart of what we do. Our hair accessories are made from eco-friendly materials, and we take great care in ensuring ethical production practices. You can read more about our commitment to sustainability on our About Us page.

Yes, we ship to select international destinations! Shipping rates and delivery times depend on the country. You can find more information in our Shipping Policy.

We’d love to hear from you! If you have any questions, concerns, or feedback, don’t hesitate to reach out to us at info@pearlsstudios.com. We’re here to help!

At Pearls Studios, we want you to love your purchase. If for any reason you’re not completely satisfied with your order, we’re here to help. Please read through our return and exchange policy below for all the details!

We’re committed to providing high-quality, sustainable products that are designed to last. However, if you change your mind or if there’s an issue with your order, we’re happy to assist you with a return or exchange.

If you are not fully satisfied with your purchase, we offer returns within 30 days of receiving your order. The items must be returned in their original condition, unused, and with all tags attached.

How to return an item:

1. Contact us at info@pearlsstudios.com within 30 days of receiving your order.
2. Please provide your order number and the reason for the return.
3. We will send you detailed instructions for returning the item(s) to us.

Please note, the return shipping cost is the responsibility of the customer, unless the return is due to a defective or incorrect item.

If you’d like to exchange an item for a different size, color, or product, we’d be happy to help. Exchanges are accepted within 30 days of receiving your order, just like returns.

How to exchange an item:

1. Reach out to us via email at info@pearlsstudios.com.
2. Let us know what item you’d like to exchange and what you would prefer instead.
3. We’ll help guide you through the process of returning your item and sending the new one.

Important: Exchanges are subject to product availability. If your requested item is out of stock, we’ll help you choose an alternative or provide a refund.

Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method. Please allow up to 14 business days for the refund to appear on your account, depending on your payment provider.

If you receive a damaged or incorrect item, please contact us immediately at info@pearlsstudios.com. We will arrange for a free return and ensure that the correct item is sent to you at no additional cost.

For hygiene and safety reasons, we are unable to accept returns on used or worn items, including hair accessories that have been opened or used. Please ensure the products are in their original, unused condition when returning them.

If you received Pearls Studios products as a gift and would like to return or exchange them, we are happy to assist! The same 30-day return/exchange policy applies. We’ll issue a store credit or exchange for a product of equal value

At Pearls Studios, we believe that the journey of your order should be just as beautiful and seamless as the products we create. We are dedicated to providing you with a smooth and enjoyable shopping experience from start to finish. Our shipping policy is designed with care, and we want to make sure you feel supported and informed every step of the way.

Every order is important to us, and we aim to get it ready as quickly as possible. Our team processes orders within 1-2 business days (Monday to Friday). If you’ve ordered on a weekend or during a holiday, don’t worry—your order will be processed the following business day. Once your order is on its way, we’ll send you an email with tracking details so you can follow your parcel’s journey.

We understand that shipping is an important part of your experience with us. Our goal is to offer you flexibility, so you can choose the delivery option that works best for you. We offer both domestic (within Belgium) and international shipping options, each tailored to provide the best balance of speed and cost.

• Domestic Shipping (Belgium): Whether you prefer home delivery or a nearby pickup point, we have several options to choose from. We’ll help you find the most convenient choice at checkout.
• International Shipping (EU): We happily ship to a wide variety of destinations within Europe. Delivery times and rates can vary depending on where you are, and we’ll provide you with all the details at checkout, so there are no surprises.

Most orders will reach you within 3-7 business days, but please allow a bit more time for destinations outside major cities or for international orders.

We take great pride in how we package your items. Each order is thoughtfully packed to ensure that everything arrives safely and beautifully. We also make it a priority to use eco-friendly materials, because caring for the planet is just as important as caring for you.

We work with only the most reliable carriers to make sure your package arrives safely. Our trusted partners include PostNL, DPD, bpost, DHL, and others. We choose our partners carefully based on their ability to deliver on time and in excellent condition.

Once your order has been shipped, you’ll receive an email with tracking details, so you can easily follow your parcel’s journey. If you need any help tracking your order, our friendly customer support team is just a message away.

For international orders, please be aware that customs duties, taxes, or additional charges may apply upon arrival in your country. These charges are the responsibility of the customer. We recommend checking with your local customs office to get an idea of any additional costs before placing your order.

While we do everything we can to ensure your order reaches you in perfect condition, sometimes things can go wrong during transit. If your package is lost or damaged, please reach out to us as soon as possible. We’ll work together with our shipping partners to find a solution and get your items to you.

Our shipping policy may evolve from time to time to better serve you. Any changes will be posted here, and we encourage you to check back for the latest information. We’re always striving to improve and provide you with the best experience possible.

team is always ready to assist you. Whether you need help with tracking, shipping options, or anything else, don’t hesitate to reach out. We’re here to make your shopping experience as smooth and delightful as possible.

info@pearlsstudios.com

Thank you for choosing Pearls Studios—we’re so happy to be a part of your journey!