Shipping Policy

At Pearls Studios, we believe that the journey of your order should be just as beautiful and seamless as the products we create. We are dedicated to providing you with a smooth and enjoyable shopping experience from start to finish. Our shipping policy is designed with care, and we want to make sure you feel supported and informed every step of the way.

Order processing time

Every order is important to us, and we aim to get it ready as quickly as possible. Our team processes orders within 1-2 business days (Monday to Friday). If you’ve ordered on a weekend or during a holiday, don’t worry—your order will be processed the following business day. Once your order is on its way, we’ll send you an email with tracking details so you can follow your parcel’s journey.

Shipping rates & delivery times

We understand that shipping is an important part of your experience with us. Our goal is to offer you flexibility, so you can choose the delivery option that works best for you. We offer both domestic (within Belgium) and international shipping options, each tailored to provide the best balance of speed and cost.

• Domestic Shipping (Belgium): Whether you prefer home delivery or a nearby pickup point, we have several options to choose from. We’ll help you find the most convenient choice at checkout.

• International Shipping (EU): We happily ship to a wide variety of destinations within Europe. Delivery times and rates can vary depending on where you are, and we’ll provide you with all the details at checkout, so there are no surprises.

Most orders will reach you within 5-7 business days, but please allow a bit more time for destinations outside major cities or for international orders.

Packaging with love

We take great pride in how we package your items. Each order is thoughtfully packed to ensure that everything arrives safely and beautifully. We also make it a priority to use eco-friendly materials, because caring for the planet is just as important as caring for you.

Our trusted shipping partners

We work with only the most reliable carriers to make sure your package arrives safely. Our trusted partners include PostNL, DPD, bpost, DHL, and others. We choose our partners carefully based on their ability to deliver on time and in excellent condition.

Track your order

Once your order has been shipped, you’ll receive an email with tracking details, so you can easily follow your parcel’s journey. If you need any help tracking your order, our friendly customer support team is just a message away.

Customs, duties, and taxes

For international orders, please be aware that customs duties, taxes, or additional charges may apply upon arrival in your country. These charges are the responsibility of the customer. We recommend checking with your local customs office to get an idea of any additional costs before placing your order.

Lost or damaged packages

While we do everything we can to ensure your order reaches you in perfect condition, sometimes things can go wrong during transit. If your package is lost or damaged, please reach out to us as soon as possible. We’ll work together with our shipping partners to find a solution and get your items to you.

Updates to our shipping policy

Our shipping policy may evolve from time to time to better serve you. Any changes will be posted here, and we encourage you to check back for the latest information. We’re always striving to improve and provide you with the best experience possible.

We’re here to help!

If you have any questions or need assistance with your order, our customer service team is always ready to assist you. Whether you need help with tracking, shipping options, or anything else, don’t hesitate to reach out. We’re here to make your shopping experience as smooth and delightful as possible.

info@pearlsstudios.com

Thank you for choosing Pearls Studios—we’re so happy to be a part of your journey!