Return & exchange policy

At Pearls Studios, we want you to love your purchase. If for any reason you’re not completely satisfied with your order, we’re here to help. Please read through our return and exchange policy below for all the details!

Our promise

We’re committed to providing high-quality, sustainable products that are designed to last. However, if you change your mind or if there’s an issue with your order, we’re happy to assist you with a return or exchange.

Returns

If you are not fully satisfied with your purchase, we offer returns within 30 days of receiving your order. The items must be returned in their original condition, unused, and with all tags attached.

How to return an item:

1. Contact us at info@pearlsstudios.com within 30 days of receiving your order.

2. Please provide your order number and the reason for the return.

3. We will send you detailed instructions for returning the item(s) to us.

Please note, the return shipping cost is the responsibility of the customer, unless the return is due to a defective or incorrect item.

Exchanges

If you’d like to exchange an item for a different size, color, or product, we’d be happy to help. Exchanges are accepted within 30 days of receiving your order, just like returns.

How to exchange an item:

1. Reach out to us via email at info@pearlsstudios.com.

2. Let us know what item you’d like to exchange and what you would prefer instead.

3. We’ll help guide you through the process of returning your item and sending the new one.

Important: Exchanges are subject to product availability. If your requested item is out of stock, we’ll help you choose an alternative or provide a refund.

Refunds

Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method. Please allow up to 14 business days for the refund to appear on your account, depending on your payment provider.

Damaged or incorrect items

If you receive a damaged or incorrect item, please contact us immediately at info@pearlsstudios.com. We will arrange for a free return and ensure that the correct item is sent to you at no additional cost.

Non-returnable items

For hygiene and safety reasons, we are unable to accept returns on used or worn items, including hair accessories that have been opened or used. Please ensure the products are in their original, unused condition when returning them.

Gift returns

If you received Pearls Studios products as a gift and would like to return or exchange them, we are happy to assist! The same 30-day return/exchange policy applies. We’ll issue a store credit or exchange for a product of equal value.

Final thoughts

We truly hope you enjoy your Pearls Studios accessories. Our team is here to make the process as smooth as possible and ensure you’re happy with your purchase. If you have any questions or concerns, don’t hesitate to reach out!

Thank you for supporting sustainable beauty with Pearls Studios. We're so grateful for your trust in us!